please allow 1-3 days for your order to leave our studio. ♥ feel free to contact us to inquire about rush processing. you will receive a tracking number via email when your package goes out.
WITHIN THE CONTINENTAL U.S.:
orders over $50 get FREE DOMESTIC SHIPPING! (2-6 business days in transit)
otherwise, orders are shipped via USPS first class mail (2-6 days in transit) or tracked USPS priority mail (2-3 days in transit) depending on customer selection at checkout.
shipped via USPS first class mail international (ETA can vary drastically based on your location & postal system - please allow 2-8 weeks for delivery) or tracked USPS priority mail international (6-10 days in transit) depending on customer selection at checkout.
please note that BW does not cover customs/import fees and you should contact your local postal service with any questions about them (especially UK customers). we can't be held responsible if you don't pick up your package because of these fees. thanks for understanding!
should there be any damage in transit please let me know within 72 hours of delivery and include a photo (for insurance purposes). we will send you replacement item(s) right away at no additional charge to you!
INCORRECT ITEM RECEIVED?:
please contact us - we will get the correct item sent your way asap! if the item is being returned to us, we will send you a prepaid shipping label.
DID YOU ENTER THE WRONG SHIPPING ADDY?:
contact us ASAP to see if your order has shipped yet! please note that we can't provide refunds for products that are delivered to the wrong address or go missing due an incorrect shipping address being entered at checkout. if the items is being "returned to sender", we can re-ship the item to you, but you will be responsible for the additional shipping cost. thanks for understanding!
if you purchase a "pre-order" item along with items that are available now, the items in stock will ship now, and the pre-ordered item will ship when available (the estimated ship date will be on the product page).